Frequently Asked Questions
Everything you need to know about our natural luxury skincare.
Are NUXE products tested on animals?
No, NUXE does not test its products or ingredients on animals, in compliance with European regulations. We are committed to cruelty-free beauty across our entire range.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We accept returns for unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return request.
Are your products suitable for sensitive skin?
Yes, many NUXE products are formulated to be gentle. However, we recommend checking the specific product description or performing a patch test if you have highly reactive skin.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.